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FAQ

Frequently asked.

The most common questions about services, timelines, pricing, and delivery.

What languages do you work with?

Portuguese is always one side of the pair. We translate into and out of English, Spanish, French, German, Italian, Dutch, Polish, Russian, Chinese, Japanese, Arabic, and others. Availability depends on the subject area.

How fast can you turn around a project?

Standard turnaround is 7-10 business days for projects under 4,000 words. Rush (48h) and express (24h) options are available at additional cost, subject to availability at time of order.

What file formats do you accept?

Word, PDF, InDesign, PowerPoint, Excel, XLIFF, JSON, HTML, and SRT/VTT for subtitles. If your format is not listed, contact us. We have handled almost every document format in production use.

Is my document kept confidential?

All projects are treated as confidential. Translators working on sensitive material sign specific NDAs. We never publish, reference, or share client content. We can work under client-supplied NDAs.

What is the minimum order?

Our minimum project fee is 127.80 EUR. This applies to all standard translation services. Remote interpretation is billed at 35.90 EUR per hour with a one-hour minimum.

Do you offer sworn or certified translation?

Yes. Our Immigration & Civil service includes officially certified translation for Portuguese and foreign documents. We work with sworn translators recognised by Portuguese authorities for visa, academic, and court documents.

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